- Challenge
- Periodic merchant reviews (checking merchant behaviour, refreshing KYC documents, re-running screening) took analysts hours per merchant across several screening providers.
- What we are doing
- Automating the review with AI. Models gather evidence from the existing providers, assess it against the acquirer’s policy and draft findings. Analysts handle only the exceptions. The acquirer’s CRM stays the system of record, and every step is logged for audit.
- Status
- In delivery. Target outcomes: shorter review cycles, consistent decisions, and analysts focused on judgement instead of collation.
- Our role
- AI solution design and delivery.